In addition to @donkjr’s questions, do you have a multimeter? If so, we can guide you through using it to test for — and almost certainly fix — an electrical fault.
If we find that it has the hot line (carrying your 120V line voltage) connected to the case, then it is dangerous and your credit card company may be able to help you, unless you are comfortable fixing it yourself, possibly using information we help you with.
Alternatively, we might learn that you have a mis-wired outlet in your house. Do you have an outlet tester that shows you about writing faults by illuminating lights to highlight correct vs. incorrect wiring?
Given the danger of shocks, I’d hesitate to ask you to do more testing by plugging it in. But did you already try plugging it into a different outlet?
I personally would not test it any further by touching it. But if you do, don’t do it barefoot, and do it without touching anything with your other hand. You don’t want current flowing through your heart.
If the outlet tests correctly, then we can help you use a continuity tester (one of the functions of a multimeter) to test which wires in the cord are connected to the case.
Without a multimeter, you could try testing it without touching it while it is plugged in. Plug it into a GFCI outlet (the kind with the “test”/“reset” buttons on the front) such as you likely have in a bathroom, kitchen, laundry room, or other wet space. If merely plugging it in trips the GFCI, then there is a dangerous wiring fault inside the unit. (A light or flag should show up if the GFCI “trips”, and it will typically make a “click” or “thunk” sound at the same time. If you aren’t sure what tripping a GFCI is like, press the “test” button and see what happens, but then press “reset” before doing this test.)
On your desktop web browser, you will see an upload button above where you write text. it’s right next to the bullet list icon. It looks like this:
I’m sure this is incredibly frustrating. I have good news: We can almost certainly help you find the fault, can likely help you repair it once we find it (or identify a part to replace) if you want, and also if you paid for this by credit card and the fault is in the unit, you should know that credit card consumer protection should be active; if they refuse to give you a complete refund in the case of us helping you confirm that the unit is faulty, you can initiate a dispute with your credit card company. (Obviously, on the other hand, if the fault is in your outlet, you’ll definitely want to fix that!)
Ahhhhhhhh! OK. I’ll get some pics up as soon as I can. Most likely Monday now. We had a bad storm here and a good portion of our tree fell onto our house, fence and neighbor’s house and I’ve been dealing with contractors, et al.
I upgraded my little cnc to the same 500 watt spindle, looks the same.
I checked power supply (from past experience) before I plugged it in… between the power supply ground and the signal ground was about 50V…
I’m sure I would have lost smoke over that if I had plugged it in.
I’d suggest checking potential across the supply/board grounds after separating them.
Also between the supply and electrical neutral off the house mains.
If you are going to mess with this ‘low cost’ equipment, a multimeter is virtually a requirement. They are around $20 bucks for a cheap one… Suggest you invest … safely lets you see what you can’t see…
There are plenty of people that will help you learn how to use it, it’s not rocket science.
Ok, after finding the outlet had a ground fault, I bought a band new GFI. after flipping the breaker, I pulled the outlet out of the box and installed the GFI. Once I had completed the installation, I plugged in the socket tester and flipped the breaker back on. VOILA! Two amber lights indicating it was working properly now, so I plugged in the controller box, set it it manual and tested the spindle. Boom! it worked.
I really appreciate all of the help you guys gave me. I feel a true sense of accomplishment. Now all I need to do is dig into GRBL and learn how to actually use my operational CNC.