I wanted to ask if anyone has had trouble with the laser not matching

I wanted to ask if anyone has had trouble with the laser not matching location of software. I have set the home location and cut a stop board so that the edge is on the zero line in both x and y but when I cut or engrave it is off 5mm in the y axis and off 3mm in the x axis. Is this normal and is there a way to fix or just make the corrections in where I want the project to start?

Assuming you are using corellaser, or laserdraw, can you post screenshots of your settings?

I am using Moshidraw. It is an older machine 2013 or 14. I have a screen shot of page but it will not let me upload it into post.