Cutting issues with Sculpfun laser

hey everyone. i got a s9 and I’m unable to cut, whenever i power past 50% the laser does a big flash and freezes wherever it is over the project and gets busy. any help would be appreciated. thank you

hi @Mrparadis , This sounds serious, possibly dangerous.

It’s really beyond the scope of this forum. I suggest you contact sculptfun support directly via the links on this page:

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My first question would be what software are you using and what OS is on your computer. My gut tells me that might be a gcode translation problem, though I don’t know if I could be of any serious help. But knowing this might give better insight or help narrow the problem. Especially if it’s a known bug with a particular release of whatever software you are using.