USB problem

Lasers K40 Whisperer
1

Help please, all my K40 issues sorted, all necessary extras bought fitted. All I need to do now is connect computer to laser and sort out mirror alignment. However it’s not happening the computer isn’t talking to the K40. I thought the problem might be with the Chinese USB cable so I bought a replacement. Still no connection. I have down loaded Whisperer manual and visited Scorch’s wed site followed instructions many times. I have had several messages all about USB faults. The final one is (lib USB Driver may not be installed) If anyone can help, would you please write any instructions in a very plain way. I find all PC instructions hard to follow, I am using an old Windows 7 to try to run the K40. Normally l am an Apple MacBook Pro user. Alan

2

Just to confirm, you followed the instruction from here;

https://www.scorchworks.com/K40whisperer/k40w_setup.html

and downloaded and ran K40 Whisperer Installer 0.52.exe ?

3

Also can you provide a picture of your laser and the control board? Just want to verify that your control board is one that is supported,

Controller Boards Known to Work with K40 Whisperer:

  • 6C6879-LASER-M2 ( M2 Nano )
  • 6C6879-LASER-B1
  • 6C6879-LASER-M1
  • 6C6879-LASER-M
  • 6C6879-LASER-B
  • 6C6879-LASER-B2
  • 6C6879-LASER-A
  • HT Master5 (use LASER-M2 setting)
  • HT Master6 (use LASER-M2 setting)
  • HT-XEON5 (use LASER-M2 setting)
  • HT-XEON-DRV (use LASER-M2 setting)
4

Ned, Thanks for your very speedy reply.
No I certainly have not typed https://www.scorchworks.com/K40whisperer/k40w_setup.html into my PC. I tried last night and was unable to do so. As I wrote before I don’t know what I am doing with a PC. In fact I don’t know how I got Whisperer VO 52 and Inkscape 09.2.3 on to it. Initially I found Lasergod on my MacBook and clicked on here and here again to down load both programs. Perhaps when I typed Whisperer and Inkscape into my PC both programs were found because both my computers are on my wireless network. I confirm my control board is * 6C6879-LASER-M2 ( M2 Nano ). I did take photos as you requested, however all of my photos have disappeared. When I went online to sort that out I found there was many others with the same problem. Decided to try and sort my laser problems first before bothering about my photos. Finally I have noticed that when asking questions some say “I am a newby” My excuse for appearing to be stupid is I am 83, Regards. Alan.

5

Hi Alan,
We were all “newbies” at some point so we are glad to try and help. :slight_smile: Can you open this forum on your PC using the Internet Explorer program? If you can, come to this post and click the link you posted above.

image
image752×111 11.8 KB

That should take you to the K40 whisperer setup page.

6

Hello Ned, First I received a message saying my browser was too old, I was given several options to replace it and chose Microsoft Edge. I down loaded it OK and found Makers Forum. Then Microsoft wanted me to sign in. I have spent over an hour tying to do so only to be told now. “There is a problem try again later”. I think perhaps my best option is to wait until next week when my son who is a PC user and is home from holiday can help me. In the mean time thanks for your help. When I get the PC sorted I hope you will again help with K40 issues. Regards. Alan.

1 Like
7

No problem. Come back and let us know if you and your son need more help. The maker of K40 whisperer @Scorch is a member of this forum and I’ll tag him in.

8

Thanks for your reply, Still waiting for my son to arrive. I have l been trying to sort out The PC myself. I have found It is possible for me to update it from Windows 7 pro to Windows 10. Knowing that the Dell and 7 are no longer supported, and parts are out of date. Do you think I should up date to 10? Might it be able to sort out drivers and the USB problems? Regards Alan