Problem with loading an image in BMP format - VigoWorks 3.32

Hello ,I have a problem with software VigoWorks (VigoTec). When I trie to engrave jpeg image it works, but when i trie .bmp image it dosnt’t work. In the beginning , when i bought it , it is working perfect. I try to restart software, restart my computer , restart the machine but again not works. I hope if anyone could help me ! Or suggest me what to do . The first and the second photo are illustration how must working and the third is how i try and can’t continue to editor.

uninstall the program and then install and try again.

Thank you for the reply , but again don’t work