Problem connecting k40 and laptop

Hello

I need help. I have a K40 laser, program I use is Whisperer. It works on a PC, I tried it on a MacBook Air, it moves its head and does not shoot the beam (the test on machine works). I bought a laptop (ASUS Vivobook Go 15 E1504FA-BQ1865 R5/16/1) with a windows system, everything is installed the same as on a PC and it happens the same as on a Mac, only the head moves. What am I doing wrong, how to connect the laser to the laptop? So if I plug the cable into the PC it works, if I transfer it to the laptop it won’t. The board in the laser is nano M3. The operating system on the ps and on the laptop is win 11.

My gut says the USB device driver (look in Device Manager) might be different. Hard to tell from so little information. Are both Windows machines running Windows 10, both 11, or different versions?