I bought a Replicator (5th Gen) over a month ago, and I’ve yet to receive an update on the status of my order.
I contacted my sales rep, but all I’m getting is that there are tweaks and bugs that are still being worked on in these latest models.
I’m all for releasing a product that meets the standards set by MakerBot, but the silence over these delays is a little unsettling.
Would you please would just give us a better understanding over the delays, and how much longer until our products are ready? In browsing the internet, I know I’m not the only one looking for answers.
PS: I noticed you reply to tweets. Here’s hoping you have some love here at Google+
Hi @Cesar_Ramirez . Perhaps you should consider cancelling your order and buying a Zortrax m200 instead? It’s already in production, produces very nice print quality, has very well priced filament and a nicely development software tool chain. It’s also a thousand bucks cheaper. Don’t let makerbot take your money and then not deliver, especially as their lack of feedback now doesn’t bode well for ongoing support if you ever receive your replicator.
Cancel your order. If the product wasn’t ready they should of told you when you ordered it.
Typical of a manufacture saying nothing to avoid bad press …but forgetting customers can cause as much bad press.
Don’t swap it for an OMNI3D machine, six week lead time plus six week delay and then delivery of a broken machine. Further several weeks of waiting for an engineer to visit from Poland. Which we and their lovely (genuinely) customer services guy had to push for. Still waiting for info on why we can’t switch the nozzle fans off via software. Was supposed to be ready and preconfigured, that’s what price included! OMNI3D rarely respond to challenging questions, even more rarely via their fb or g+ pages. They do however acknowledge positive comments and likes.
If not makerbot then what should @Cesar_Ramirez consider instead if the current situation doesn’t improve. There will always be lovers and haters of all machines. Having made a mistake myself, I don’t feel qualified to suggest anything!
It’s like when you buy an apple product and find out that other apple users are too snooty and when you ask questions online you get told “I dunno, shoulda bought apple care…”
When you work with linux, the community is there to help! But as with linux, you can see all the guts of an open source printer, and you can stuff things up easier, and you can’t take it back for a warrantly claim (usually)…
Just depends on your level of enthusiasm… Linux and mac work out of the box, mac will break less often for an average-to-low end user… linux can do much more and can be had for MUCH less money!
